It is perhaps no surprise that we have used the month of January to draw your attention to how we may be able to improve the setting, tracking, and execution of your New Year goals, targets and (ahem…) resolutions. Well…it is January.
The keeping of resolutions translates to the challenges customers face in keeping on top of their KPI’s in an ever-changing market or business landscape, were they not able to rely on a system that is flexible, agile and can respond at will to the needs of it’s users. Customer complaints, missed deliveries, non-fulfillment of orders, availability of parts, products at the right quality and the right price. In addition, we struggle in the UK with the lasting legacies of Brexit such as endless import complications, and soaring prices. Any of that sound familiar?
So, does your system turn on a pin, or does it move with the glacial speed of an oil tanker?
Let’s consider the cauliflower. Week in, week out, come rain or shine, one of our team has a real hankering for cauliflower cheese as a hero side dish to their Sunday lunch. No shock that along with a whole slew of other fresh produce, the quality of said cauliflower in the current economic climate is noticeably diminished.
The prices, however, are not.
We live in a time of ever-changing metrics, measures and KPI’s. Standards are redefined fluidly in response to global instability, supply chain issues, financial crisis. How can we continue to measure the quality of our producers? How do we track produce through customs?
How are YOU managing the speed of change in a perfect storm of resourcing issues, global economic crisis, Brexit, consequences of the war on Ukraine, an increasing energy crisis and the revolving doors of British politics? Can you make an agile response to such rapid change with the tools that you have? Do you have an accurate view of your business performance when the market has shifted by the end of a working day? Are you measuring up-to-the-minute accurate data?
Are you sure?
Back to the humble cauliflower. If you will, an analogy, a metaphor for business performance: standards lowered to compensate for supply issues; use by dates become guidelines only; ‘fresh’ produce sat rotting on the shelves; measures of quality reduced by as much as 50%; significantly reduced acceptable, usable produce; smaller poorer products ‘picked early’ to meet demand.
Empty shelves.
Here at SDL, we can’t claim to solve a global crisis, but we can significantly improve how you set, track, measure and execute on responsive KPI’s in a fluid and shifting business landscape.
One might even say immeasurably so.